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April 28, 2005: Data Theft affects over 500,000 bank customers
Information belonging to around 500,000 banking customers at four different banks were allegedly stolen and sold to over 40 collection agencies, law firms and others.
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businesslife: Letting Go of Your Brand...

And it dawned on me last week that maybe next time we, too, create a contest for our customers to create our website or what they see our website should reflect. Link >>

Here's a post that echoes some thoughts I've been having lately. I'm actually scheduling myself and Boyink.com as a client after my current projects are complete so have been kicking around ideas for the next version of the site and my related marketing materials.I know I want my site and brand to be more fun, fresh, have more 'bounce' -- essentially have more 'Boyink'...but I've been getting stuck on what exactly that translates to in a design.So let me throw this out there for any past/current customers or readers of this blog -- what's the Boyink Interactive brand to you, and how should the site change to reflect that brand?
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FindMyHosting Hosting Assured Testimonials - See what our customers are saying!
All,We have had a difficult time getting our customers to post in the forums. To most, they just don't have the time or inclination to get in to something new. Our Privacy Policy is something we hold in the highest regard so we do not disclose our customer?s domains or any information for...
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Don't invest too early in the wow factor
It's important that your website has a professional design and it's also important that your website looks great so that your customers have trust and confidence in your company. However, before adding bells and whistles to your website, make sure that it serves the basics.
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June 06, 2005: Citibank loses data on 3.9 million customers
A tape containing personal and financial information of 3.9 million Citibank customers was lost during transportation.
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January 11, 2006: Peoples Bank Loses Data on 90,000 Customers
A computer tape from People's Bank, based in Bridgeport, Connecticut, containing personal data on 90,000 customers was lost in transit.
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Young mobile customers speak for 1 st/min with Loop
Mobile customers between the ages of 14 and 26, inclusive, can make calls for 1 stotinka per minute without having to pay a monthly subscription fee by subscribing to Loop, a new operator launched by Mobitel.
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Introducing New Custom Designed Blog Templates

Ghost blogging has always been an important business for us and now we are pleased to announce that we will now offer custom designed blog templates and customized WordPress installation and configuration services.

Blogging is now considered a very respectable way to get your message out to customers and prospects and has been proven to garner increased website traffic and to increase the time a visitor stays on your website. We've become know for our ghost blogging services, now we can design your custom blog template.

Where Visual Design Meets Usability: Part 1
Posting on Functioning Form has been light this week, as I’ve been recovering from a recent illness. Luckily, the great folks at User Interface Engineering (UIE) have posted some of my thoughts on the overlaps between visual design and usability from a recent interview with UIE’s Joshua Porter:

Where Visual Design Meets Usability - An Interview with Luke Wroblewski, Part 1

'Recently, UIE’s Joshua Porter managed to get a little of Luke’s time to answer some questions about the role of design, which we’re publishing in two parts.'

Thanks to Josh for the great questions and to the whole UIE team for inviting me to speak at their User Interface 11 conference this October. In my session, I’ll be diving into how visual design enables appropriate and effective communication with customers, end-users, internal stakeholders, and more.

Tags: visual design, visual communication, usability, personality, aesthetics, communication
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Using Backend Products to Create Lifetime Customers
Coming up with new products and services is a lot of work. But it provides you with a great return on your investment besides if you don t create new products and services for your customers your competition will. This article will help you see what new items you can offer your customers and show you how to get the most mileage out of your new creations....
Automate Software Builds with Visual Build Pro Easily create an automated, repeatable process for building and deploying software.
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TattooFinder.com Announces Free Premiere Accounts for Tattoo Industry Professionals
TattooFinder.com announces the release of Premiere Accounts (TFPA) as a free upgrade from a standard TattooFinder.com account. This service is offered exclusively to tattoo industry professionals, providing top level discounts on design purchases to tattooists and their customers. Premiere accounts can increase overall business at a studio by offering numerous competitive advantages, and a TFPA operates under several different business models to best fit a shop’s needs. A TFPA provides the ability for customers to purchase flash for the tattoo studio that the studio can store online and access again for future use at no additional charge. (PRWEB Jul 13, 2006) Trackback URL: http://www.prweb.com/chachingpr.php/WmV0YS1Qcm9mLUNvdXAtU3F1YS1JbnNlLVplcm8=
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Why Jim didn't make profit with his Internet business
You might lose lots of customers because your website is not targeting the right keywords. Read this article to find out how to find the right keywords for your website that will bring more customers to your site.
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Affordable Web Design By Bob
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Design Comes in Threes
Though the word design gets used to describe lots of things (visual stylings, system architectures, interactivity, etc.), I’ve always considered it to be three things:

In particular, a lot of recent articles on Functioning Form have focused on the third point –design is communication- especially as it relates to the strategic value of design.

So naturally I found it interesting that when was asked to define design in one sentence each of the panelists in Good Design vs. Great Design emphasized communication:

Cameron Moll: Design is about communication but cannot exist without a medium of some sort.
Veerle Pieters: Design is away of communicating emotions. It expresses feelings so its design.
Jon Hicks: Debate how ugly design or no design wins it misses the point that design is about communication.

Also of note was Cameron Moll’s comment that “the feedback I've been privy to seems to indicate the developers enjoyed [the panel], while the designers felt it was a bit too Graphic Design 101.”

On a related (only by threes) note, BJ Fogg pinged me about updating a link to his book on User Experience Comes in Threes. Which made me recall a few Venn diagrams I’ve encountered since the original post.

First up is Diego Rodriguez’s considerations for a great user experience from Design 2.0 in San Francisco:

Desirability (human factors)
Viability (business factors)
Feasibility (technical factors)

Next is Dirk Knemeyer’s anatomy of a product from the Future of Digital Product Design (PDF):

Business
Technology
People

Lastly, to tie it all back to design as communication is my list of three things an interface design should communicate to customers/users:

By addressing the question “What is this?” we communicate usefulness.
By addressing “How do I use it?” we communicate usability.
By addressing “Why should I care?” we communicate desirability.

Tags: 3s, communication, visual communication, user experience
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December 19, 2005: ABN AMRO loses data for around 2 million customers
A tape containing personal data for around 2 million residential mortgage customers of ABN AMRO bank and LaSalle bank was lost while in transit.
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Web Site Design Romania
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WebDesign Company,Website Design Company
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AOL Tells Customers to Find New Carrier
Is AOL on the way out? I hope not, because I will surely miss those coffee cup coasters of theirs.America Online, which earlier this year stopped signing up new broadband customers, is telling existing broadband subscribers in nine Southern states that they must find a new broadband carrier by Jan. 17. The affected states are Florida, Kentucky, Georgia, Louisiana, Alabama, Mississippi,
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Feb 11, Web Design und Marketing - Die Grundlagen des Internet
Was bedeutet Web Design und Marketing wirklich? Was ist ein Web Site Hosting Provider? Was bedeuet ecommerce web design? Hier finden Sie Information...
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Design Eye for the Usability Guy
Design By Fire has a fun Queer Eye inspired design make over for usability guru Jakob Nielsen's boring but practical Guidelines for Visualizing Links.
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Easy way to separate content from design using PHP
A general problem while designing a website is managing design and content. There are simple methods which can be used to separate design pages from content. By separating design from content, you make it easy for yourself (or someone else) to upd...
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All Business Owners Should Know these 10 Things Before Building a Website

10 things all business owners should know before they have a website built.

I loved the article "10 things businesses should know before building a website" over at 456 Berea Street . Here are their top 10 with my comments added:

Understand what you want. Too many businesses really don't know what they want from their website . Have you researched who your online customers are? Do you know what keywords they search for? Do you know what sites they visit? Do you know why they are looking for your site? If you don't, they you don't know what you want. You want happy customers. That's what you want (and hopefully more income as a result).
It costs more and takes longer than you think. I can't count the number of times I've been asked how long a website takes, but every time they are shocked at the average development time. However, nearly every time we have "wait time" with a website, it has been caused by the clients' inaction (not sending in copy, not sending pictures, not signing off on part of the project, etc.) You can eliminate most of the wait time by having content, pictures, etc. ready for your developer to dump into the design.
A web site has several pieces; don't cut corners. You should keep in mind the following aspects: Design - Does it look and act like my client expects?, Content - Does the site provide the information my clients are looking for?, SEO - Will clients be able to find my site once we make it live?, Future Additions - Have I adequately planned ahead so that I don't have to waste time interfacing the new features with existing ones.
Balance glitz and guts. A good website mainly provides the information that people are looking for and does it in a pleasing way, but content wins out every time .
If you build it, they won't necessarily come. If you don't have a unique value proposition you will not get any sales except from nice old Grandma Elna who bought something just to be nice. Something about your business must attract the more savvy online customers of today.
Avoid bit decay; the site needs maintenance. Technology is ever changing and hopefully your business is keeping up. You need a plan to update, maintain, and improve your website on a monthly, if not weekly basis. Ask yourself, "How is my target audience changing, and how can I quickly adapt to their needs?"
Treat the web team as professionals. You and the designer both have specific roles you must fill for your website to succeed.
Most people in the web industry are clueless. Just because your daughter's friend's brother built a website when he was in 4th grade, that does not qualify him as a web designer. Just because your daughter's friend's brother is a graphic designer, that does not qualify him as a web designer. Just because your daughter's friend's brother owns a pirated version of Frontpage, that does not qualify him as a web designer.
You get what you pay for. I think we covered your daughter's friend's brother well enough above.
Don't start your project by buying a CMS. A content management system is not the way to start. Ask your web designer, they probably have a better and more customized answer for your needs.

Now these are not an "all inclusive" list by any means. However, these will help you start off on the right foot. If I were to add a #11 to the list it would be Have your site built with the customer in mind. If people can't find your site because of poor SEO, or if people can't use your site because or poor navigation, or if you don't provide information that people want, your site will fail. Fail to understand your customers and you might was well give your website money away to charity where it would do some good.
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Designed For A Change Article Published

During the development of a software product we all make numerous design decisions. Some decisions are done in early stages of development, while analyzing the requirements and gathering the overall architecture of the product. Other design decisions are done during the lower-level design. Finally, even during the implementation of the a single component, we are often in position to weight several design options against each other.

In the following discussion we will examine one of the common design aspects, which is the source of numerous design dilemmas: should we design the product such that it will be ready for a future change (in the requirements, in technology etc.), or should we settle for a straight forward implementation? When is our product “sufficiently-designed” and when is it “over-designed”? In other words, how can we find the golden path when it comes to designing a software system to be ready for future changes?

Read the article...

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Custom Web Site Design
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So you Wanna be a Design Strategist? (Part 3)

In part three of our So you Wanna be a Design Strategist? series, Bryan Zmijewski rounds off the eleven skills of a Design Strategist. Be sure to check out part two of the series first.
8. Bottom Up Strategy
Designers are in a unique position to control a company's vision through a visual--they're probably the only people who are consistently expected to show up with colorful items at staff meetings. Take advantage of your visual aids--use a ‘hands on approach’ to get people rallying behind ideas. Designers tend to be ‘doers’ rather than 'dwellers', so use your vision to change the course of business planning by implementing ideas. Waiting on management to decide on a direction can have a negative impact on momentum of a project. Take some risks.

Now, if that doesn't sound good, you could always try to justify your ideas the same way the folks in accounting do--with reams of spreadsheets. But when is the last time you saw people get excited about a spreadsheet? For every 10 people, most organizations already have 9 workers doing paper jobs. Break up status quo.

9. Know that you will fail, and how to do it
Good design stimulates emotion, inspires participation and gets people engaged. But not every design that you create will succeed--sometimes a design will do none of the above, and will fall absolutely, unequivocally flat on its face. And that's okay! Build failure into your design process- you shouldn't even try if you want to completely avoid failing, and nothing tried is always nothing gained. A great designer will push boundaries and learn from mistakes. Some of the stuff that you do will stink. Learn how to use that to your advantage to make your projects more successful.

10. Be a salesman
Things happen for a reason. Oracle didn’t become a powerhouse because they had “great design”-- design just didn’t get in the way. If you want to influence people in the room you need sales skills. Half of getting your idea implemented has nothing to do with a computer, wireframes, research or sketches. It’s because people like you. And if they don’t like you, then they've at least got to respect you…you’ve got to have some proven ‘game’.

People want to support other successful people and ideas. It’s contagious. And while I’m not suggesting you throw yourself at business associates looking for a best friend, I am suggesting that you be confident in yourself and personality. There's no need to be fake. Just put genuine effort into solving problems for your customers, whether they're your internal customers or the ones who buy your products.

11. Fight when you have to; know when you shouldn't settle for a watered down compromise
My final suggestion for the aspiring Design Strategist is less about design or strategy- it’s about winning. You’ve got to want to influence people, make a difference and convince people to believe in you. You’ve got to throw yourself into the ring.

Business is brutal. Capitalism drives us to be more successful- and that’s a good thing. It pushes us to make decisions. Don’t let a conference room intimidate your business sensibilities. Design requires putting on boxing gloves. The beauty of design is that you can always use the emotional side to calm and inspire after a difficult interaction with your “financial” nemesis.

And that's it. Being a design strategist isn't the easiest job. When you're sitting in your third client meeting of the day (you know, the one that begins at 4PM and promises to go right through dinner?) trying to 'enlighten' the client as to why they shouldn't use their favorite 'stacked rocks' image on the home page--those days of sitting in the cubicle, pushing pixels while your iTunes is blaring in your ears--may seem real attractive. But take heart in this--the world is a more attractive place because you marry business and design on a daily basis. And for that, we thank you.

Tags: design vision, business, strategy, theoverlap
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GAWDS new web design
The Guild of Accessible Web Designers (GAWDS) haver re-designed their website. The design was created by Phil Treble, who won the design competition as part of the launch of the Guild.
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Web Site Designers Business Website Page Design and hosting pac
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If you need help, ask an expert!
This weeks Accessible web design tip: If you need help, ask an expert!Where do you go when you have a question related to accessible web design? If you are like me, you probably spend too much time searching for, and then browsing through the many good accessible web design websites; hoping that one of them will have the answer to your current question. Search no more - this weeks tip is: if you need help, ask an expert. And you can now do that, by visiting a new discussion forum which is populated by some of the webs' most knowledgeable accessible web design experts. It is called AccessifyForum.com and it has been set up by Nigel Peck of MIS Web Design and Ian Lloyd of Accessify.com.The forum is already a busy 'junction' for experts and beginners alike. So don't 'sit on' that question a minute longer - ask, and you shall receive.The tips archive is at: http://www.mcu.org.uk/weeklytips/
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Web Design - The Importance Of Design Simplicity For Business Websites.
Search engines don’t care about Web Design. People do. While search engines will not index a website for its great layout, but for the content, people will forget the website that has nothing distinctive about it. No visual impact, no interest! Now, if you are a serious online entrepreneur and want to have a website that sends the right message to the visitors, you must know that there are some web design techniques simply inappropriate for a business website.
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May 18, Preise für Corporate Design & Print Design
Hier finden Sie eine übersichtliche Zusammenfassung unserer Corporate Design Dienstleistungen und die dazugehörigen Preise.
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Pretentious Plaid
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The Top 10 Things They Never Taught Me in Design School

I had to post this article below. It was simply so spot-on with regards to the cold, hard realities of design work that I would have been in the wrong for now sharing it….

Audio: Luke Wroblewski on Form Design
I recently had the pleasure of talking with Tom Crawford, CEO of VizThink, about my Web Form Design book and its relevance for the visual thinking community.

Check out the podcast with video on the VizThink site.
Download the audio as an mp3 (21.6 MB)

In the interview we discuss:

Why web form design is important
If form design is everywhere, why are there so many bad forms?
What are some of the common mistakes web form designers make?
What are the Top 3 tips for improving web forms?
Why do good designers create bad forms?
What is the disappearing form?
How does web form design relate to visual thinking?

For more on Form Design...
Check out Luke's book about Web form usability, visual design, and interaction design considerations: Web Form Design: Filling in the Blanks.

Tags: forms, vizthink08, visual communication, visual design, interaction design
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Website Credibility in 10 Easy Steps

Credibility is difficult to build and extremely easy to lose. These 10 steps will help you maintain your credibility.

Stanford released the following 10 points for increasing credibility after a 3-year, 4,500 person study .

Make it easy to verify the accuracy of the information on your site. - The web makes it extremely easy to link to other sites that back up your material. No need to create a 3 page bibliography. Simply link to the material inline. Those that want additional information will be able to review your information and see that you have done your homework on the subject.
Show that there's a real organization behind your site. - Web sites make it easy for smaller companies to look just as big (or bigger) than larger organizations. While this can be both good and bad for either group, showing that your company has more of a presence than a P.O box will help increase your credibility.
Highlight the expertise in your organization and in the content and services you provide. - Besides stating your "qualifications", it is always better to show off your expertise by writing articles that clearly shows your understanding and your authority on the subject.
Show that honest and trustworthy people stand behind your site. If you provide a simple bio of the people in the organization, you can highlight your expertise and show that your people can be trusted. Testimonials are a great way to help build credibility.
Make it easy to contact you. - This is one of the three essential purposes of a website . Show your contact info on every single page.
Design your site so it looks professional (or is appropriate for your purpose). - Your website should look like your business. Templates will never do that for your business. Make sure that your design is built around your customers and can communicate directly with their needs.
Make your site easy to use -- and useful. - Make sure you use good navigation and make it simple for people to "progress" through your website to the information they are searching for.
Update your site's content often (at least show it's been reviewed recently). - Whether you are using a CMS or have a company blog, make sure that you are providing up-to-date, pertinent, information that will answer your customers current questions. Your industry isn't stagnant. Your website shouldn't be either.
Use restraint with any promotional content (e.g., ads, offers). - Your customers didn't come to your site to see advertisements. They came looking for specific information. Make sure people can clearly tell what are ads and what aren't.
Avoid errors of all types, no matter how small they seem. - No one loses credibility faster than those that have broken links, bad grammar, or pages that don't display correctly. Take a second to review your site.

These are simple concepts. However, making them a part of your everyday operations is more difficult, but the benefit will be well worth the effort.

GTA and Tomb Raider design heralded
British Design Quest recognises games
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Site Launch > LudemaBoyinkSod.com

Ludema & Boyink Sod Farm is located 1/2 hour east of Grand Rapids, MI in Clarksville, MI and provides residential and commerical sod sales and delivery to all of West Michigan. You can also pick it up yourself at our farm.http://www.LudemaBoyinkSod.com/

I'm pleased to announce the launch of http://www.LudemaBoyinkSod.com Yes, this is nepotism at work as the 'Boyink' portion of that domain does represent another family member, in this case my uncle and cousins who own and operate the sod farm.The site is their first one on the web, and was done with a focus on providing basic business, product, and contact information for potential customers. From an implementation perspective the focus was on developing a site with a low cost of entry, so rather than implement at content management system the small site is hand-coded and static. For a design we 'mashed up' a couple of pre-existing templates available on the internet. I will admit - this is one time where I knew immediately what background image the site would have and the rest of the design was figured out after that...;)The icons are from http://www.famfamfam.com, and hosting is provided by pMachineHosting.Please welcome another Boyink to the web!
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Free Clip Art Role In Your Graphic Design And Web Design
Clip art is basically pre-made images that can be used to design any media. Of course, you can also create your own images instead of using clip art as clip art is something everyone has access to. However, the advantage with clip art is that you don’t have to spend time creating images to place on the website. You just have to get these clip art software that are available on the internet.
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Event: Web Form Design talk in Emeryville, CA
On Monday, May 19, 2008 at 7:00pm, I'll be speaking at the East Bay Innovation Group (ebig) in Emeryville , CA about Web Form Design Best Practices.

WebDev/Web 2.0 SIG: Web Form Design Best Practices
7:00pm - 9:00pm May 19, 2008
Expression College for Digital Arts
6601 Shellmound Street
Emeryville, CA 94608

In my talk, I'll walk thorugh the importance of Web forms and a series of design best practices culled from live to site analytics, usability testing, eye-tracking studies, and best practice surveys. Some of the topics I discuss and provide patterns for are: label alignment, required form filed, input field sizes, content grouping, primary & secondary actions, help text & tips, dyanmic help systems, inline validation, error messages, progress indicators, success messaging, progressive disclosure, gradual engagement, tabbing, flexible data inputs, smart defaults, paths to completion, selection dependent inputs, and more...

From the official description
“In the world of Web applications, forms bridge the gap between people, their information, and your product or service. From registration forms that welcome new customers to checkout forms that finalize e-commerce transactions, Web forms frequently broker crucial online interactions.

In this session, Luke will walk you through the considerations and best practices of Web form design culled from international usability testing, eye-tracking studies, and over ten years of designing Web applications. He’ll outline how the interaction and visual design of Web forms can make the difference between acquiring a customer and completing a transaction or not.”

Hope to see some of you there

Tags: forms
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Useful Tips for Effective Web Design
Here are some essential web design tips that every web site should follow. Design your web site by following these tips and I guarantee that visitors will have a great first impression of your site.
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Speculation - Why Did Microsoft Design Zune So Protected WM Doesn't Play?
Below I've talked about the what, now for the why. Microsoft's J Allard can do a lot of hand-waving about Plays For Sure and Zune being two complementary solutions. Or perhaps you think that Microsoft is trying to run competitors out of the market and take Apple head-on with a similar integrated, vertical DRMed platform; perhaps they want the sort of anti-competitive power people ascribe to Apple's iPod-iTunes tie; perhaps Microsoft was tired of its Plays For Sure licensees failing to attract many customers and wanted to take the wheel. Or maybe some mix of those.

But let me throw one more possible rationale out there: because Microsoft's 'Plays For Sure' WM DRM does not accomodate the Zune sharing feature (and that's just my speculation), they ditched it. In other words, WM DRM failed to accomodate new, emerging, and potentially unforeseen lawful uses. The end result is that Microsoft decided to force customers to rebuy their preexisting WM DRMed collections in order to make use of Zune's novel features.

Microsoft wants Zune to be just like iPod-iTunes. They want customers to know exactly where to go to buy music, what software to use to manage their collection, and what the device will do. It's a fully integrated platform. Having customers buy Napster 2.0 music, load it onto the Zune, and then find out that the Zune would play but not wirelessly stream it would have been a disaster.It's exactly the frustration they're trying to avoid.

And that's to say nothing of the fact that many users were already having a lot of problems with WM DRM. Janus DRM licenses would expire randomly and it wouldn't sync with devices right for many users. By starting fresh with Zune, they also avoid that frustration.

However, just like Apple, Microsoft is discounting the frustration of people who want to use an alternative music vendor. Those customers who have bought PlaysForSure WMA files will certainly be confused when their Microsoft player is incompatible. Microsoft is also discounting that many customers will simply opt out of thelicensed services altogether, because they can't trust their investmentin DRMed media. At the same time, it's betting that the integrated platform will be worthwhile given the fact that most people's collections are MP3s anyway. Most people don't own a lot of PlaysForSure files, and, just like with the iPod and iTunes, most Zune songs won't come from the Zune Marketplace.

I still think this won't be a winning business strategy, at least not in the short run; it's not going to turn people away from the iPod (not this incarnation). But, so long as they're using DRM at all, one can make the argument that it's a better business strategy for Microsoft than Plays for Sure. Both may be losing strategies, but Zune might be less of a loser.

Regardless, I think these DRMed services under the DMCA are a raw deal for users. These are the sorts of bizarre business decisions made in the DMCA+DRM world. But for the DMCA, this wouldn't even be an issue.

[Updated a few times today for clarification and additions]

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Vocada Continues to Add Customers; Enthusiasm Grows for Company’s CTRM Technology
Vocada, Inc., creator of market-leading technology for Critical Test Result Management (CTRM), continues to add customers at a rapid pace, with this week’s announcement of seven major additions to its customer list. With the latest announcement, Vocada says its customer base has now surpassed 80 across the country, including many multi-hospital systems. These institutions have affiliations with more than 10 percent of the nation’s physicians. (PRWEB Jun 26, 2006) Trackback URI: http://www.prweb.com/zingpr.php/SW5zZS1JbnNlLUxvdmUtQ291cC1JbnNlLVplcm8=
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Trade Web Design For Content Writing
Web - Design: Trade Web Design For Content Writing. Website Promotion By Dell from Philippines 3 comments. Is there anyone care for a trading content writing for web design Ill design your website then youll help me with the content writing.[1] Website development are also possible depending on how much help you will offer.[2] This offer was good for those who want to start up a content writing services.[3] The contents will be like outsourcing in the philippines as an alternative to outsourcing to india. ...
---Last comment Thu Dec 21 16:03:56 2006 by Dell from Philippines:
i want to design or develop website for content ... Tags: content_writing web_design help trade outsourcing
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Custom List: The Titans

The Titans

“Siteframr” in Development: a collaborative website design & wireframing web app
Last September I started work on a collaborative website design tool for my university project; after completing that project I set about enhancing it so that it could be distributed and used by many more designers. This year I believe Siteframr is nearing completion, and could be a useful tool for any web design [...]
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IA Summit: Content page design best practices
In my Content Page Design Best Practices talks at IA Summit 2008, I presented a framework for thinking about how to optimize content pages for the dynamic ecosystem of the Web instead of the structured hierarchy of a Web site.

Download the slides:
Content Page Design Best Practices (4MB PDF)

Notes from my talk:
Fulfilling the Promise of Content Pages -Geo Voices
Content Page Design Best Practices -kev/null
LukeW's Content Page Design Best Practices -Whitney Hess
Content Page Design Best Practices -Roger Zender

Official Description:
In today’s social, distributed, search-driven Web, customers are finding their way to Web content through an increasing number of distinct experiences. Yet when people arrive at most Web pages, the experience they get isn’t optimized for this context. Instead, the vast majority of content pages online remain more concerned with their own context than the context of their users: where did a user arrive from and where are they likely to go next? These pages remain designed as if they were primarily accessed from a Web site’s home page or a carefully thought-out selection from the site’s information architecture.

To address these issues and more, this talk outlines a set of best practices for Web content page design that focuses on appropriate presentations of content, context, and calls to action. Specifically: how can content be optimized to meet user expectations as they arrive from a diverse number of access points; what is the minimum amount of context required to frame content appropriately; how can the most relevant calls to action be presented to maximize user engagement? Applying these considerations enables information architects to deliver content experiences that take full advantage of emerging opportunities online and the existing assets within their Web sites.

Tags: iasummit, iasummit2008, context, guidelines, interface, Web conventions
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Content precedes design
Content precedes design. Design in the absence of content is not design, it's decoration.
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Usability and Design News: Screen Resolution, Page Layout, Hot Spots
Jakob Nielsen and Andy King both have new articles at their sites that cover window resolution, user-friendly website design, and related issues. This important topic is also regularly discussed and debated in Web design and development discussion lists. Below I've highlighted their articles, but be sure to check them out in full, too (links below). (658 words, 9 links, 2 images)
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Web Hosting Provider, Surpass, Celebrates Six Year Anniversary

Orlando, Florida - (The Hosting News) - June 5, 2008 - Shared, reseller, dedicated and virtual private server hosting solutions firm, Surpass Hosting, has attained its six year anniversary mark, with a re-launch of the company web site.

Kayla Fleming, Vice President of Sales, Surpass Hosting noted, 'Our new site provides an opportunity to showcase and emphasize the vibrant community that has driven our company for the past six years. The new web site, with its modern design and sharp color palette, is an appropriate upgrade as we celebrate six years. That's an important milestone for a web host.'

The new site highlights the driving forces behind the success of Surpass Hosting over the past several years. Namely, the company's vibrant user community (www.surmunity.com), approaching 300,000 posts, is integrated into the design and layout. In addition to newly added RSS feeds and email alerts, users will have enhanced ability to interact with other customers and support representatives.

With the new web site, Surpass Hosting is promoting its presence on social networks, including Twitter, Facebook and MySpace. The social networking pages offer customers access to special promotions and company news.

Shared hosting from Surpass Hosting starts at just $6/monthly and all plans include full access to the cPanel control panel system. Reseller hosting plans start at $20/monthly and Virtual Private Servers start at $55/monthly.

Known for its user community of 20,000, Surpass Hosting is a provider of Shared, Reseller, Dedicated and Virtual Private Server hosting solutions. It offers customer support, open and frequent customer communication, as well as highly competitive hosting plan specifications. Surpass Hosting utilizes Level3 and Time Warner to provide network connectivity.

For more information about Surpass Hosting, please visit: www.surpasshosting.com.

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